Email correspondence and chat transcripts showing — in Betcoin's own
words — that VPN usage from a restricted region was approved before deposits
were made, and that the public statements issued after the dispute do not match
the underlying record.
Originals available on request · Click any exhibit to enlarge
§ Exhibits
Documented evidence.
The three exhibits below are the primary documentary basis for the claims made
elsewhere on this site. They show email correspondence with Betcoin and a chat
transcript in which Betcoin support confirms VPN usage is permitted.
Click any image to view it full size
Exhibit A
Email correspondence — first thread
2025
What this shows: direct email correspondence with Betcoin
documenting the timeline of the dispute and Betcoin's stated reasons for
adjusting the balance.
Exhibit B
Email correspondence — second thread
2025
What this shows: a follow-up email exchange in which Betcoin's
characterization of the adjustment as a "refund" is set out — the same
characterization that the balance screenshots directly contradict.
Exhibit C
Live chat — VPN use confirmed permitted by support
2021
What this shows: a Betcoin support agent confirming, in writing,
that VPN usage from a restricted region is permitted. This is the same activity
Betcoin later cited as a terms-of-service violation to justify withholding the
player's winnings.
What the exhibits prove.
Six findings drawn directly from the documents above. Each is verifiable in the underlying correspondence; corrections will be published if any specific claim is shown to be inaccurate.
01Betcoin lies about refunding losses. The records show no refund of the lost $10,000 deposit was issued, despite their public claim of "a straight up refund for all play."
02Betcoin approved VPN usage from restricted regions in writing through their own support channel, before any deposits were made.
03Betcoin only enforces TOS when a player wins big — play from the same location and VPN setup was acknowledged throughout, and became a problem only after a withdrawal request.
04The account balance was manually adjusted from $40,263 down to $20,000 — with corresponding screenshots and timestamps.
05Despite Betcoin's claims, no refund was ever issued; the balance was simply rewritten in their system.
06The result: $20,263 in legitimate winnings was withheld, and remains unpaid.
Encourage play until the balance is large enough that withholding it is worth
the reputational cost.
The evidence shows a consistent pattern. This dispute has not been resolved.
Betcoin still owes $20,263
in legitimate winnings.
Continue reading
Not an isolated incident.
Betcoin previously withheld 43 bitcoins — over $5 million — from their poker
players. The pattern, and the public documentation of it, is set out on the next page.
Have information about Betcoin scams? Journalists, mediators, regulators, and other
affected players are welcome to make contact, and originals of every exhibit on this
page will be shared on request. DMCA / takedown notices should be emailed to the
same address with complete details.